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Drinks · Case study

How Carling Black Label turned 30 Varsity Cup matches into 12 weeks of play in 100 student venues.

From the TV in the bar to a case of beer at the liquor store: Brand Box screens in 100 venues near campus, a QR code on every surface, a Score Predictor site with a rugby kicking game, vouchers and cash prizes, and promoters at 92 outlets. 11,444 people signed up, with no online media spend.

  • Venue screens
  • Predict the score
  • Rugby kicking game
  • Vouchers and cash prizes
  • Promoter app
Registrations
11,444
Kicks in the game
12,713
Survey responses
27,488
Venues with screens
100
A rugby player in red kicks a Carling Black Label ball towards the posts on a phone screen, beside a glass of Carling Black Label.

Delivered on the Social Wiiv platform, which powers Hello Brand OS.

Not for persons under the age of 18. Enjoy responsibly.

Chapter 1 of 9

The brief

Carling Black Label's sponsorship of the Varsity Cup gave the brand a powerful sports platform. The challenge was turning match-day excitement into sustained, measurable engagement that drove students into the bar and the liquor store, and delivered genuine insight.

A TV spot or stadium banner is fleeting. The brief demanded something that would keep fans taking part across the whole tournament, and work for three audiences at once: rugby fans who wanted to predict, play and compete; venues and outlets that needed students through the door; and promoters across 92 outlets who needed to be booked, tracked and managed.

The brand's own goal for the year was clear: recruit new, younger drinkers aged 18 to 24 by building a contemporary image. Success would be measured in two ways: the share of 18 to 24 year olds who had drunk it in the past four weeks, and the brand's power with that age group.

“We needed a platform that kept fans coming back for every single Varsity Cup match — not just the final. Something that made Black Label feel like it was part of the rugby conversation, not just a sponsor.”
— Carling Black Label Campaign Team
Competition
17 February to 5 May 2025
Matches
All 30 FNB Varsity Cup matches
Screens
128 Brand Box devices in 100 venues
Reach
9 provinces, varsity towns near campus
Promoters
92 outlets, 305 shifts
Who could play
South African residents aged 18 and over

The idea

Carling Black Label key visual: Champions deserve champion beer. Win your share of R250,000 in vouchers and cash prizes, with a pint of Black Label and a Play now button.

Champions deserve champion beer.

The campaign line ran on every surface, from the bar TV to the promoter's lanyard. Behind it, one rule for the whole platform: always keep the customer winning. A Score Predictor site (“When they score, you score”) gave students a reason to come back for every match, with R250,000 in vouchers and cash prizes to win.

  • Win new customers at the point of purchase
  • Bring back lapsed ones, and keep them coming
  • Drive extra sales in the bar and the liquor store
  • Build first-party data, insight and analytics
  • Raise visibility where students gather
  • Let the brand own its access to its audience

Chapter 2 of 9

On the screens, during live sport

128 Brand Box devices put Carling Black Label on the TVs in 100 student venues close to campus, during the sport the room was already watching. The devices also gathered audience data directly, with no middlemen.

A venue TV during live rugby at 20 minutes: the match squeezed into the Carling Black Label L-shape, with a large QR code and the line: Scan the QR code to stand a chance to win. 18+.

QR code that opens this Carling Black Label case study on hellobrand.co.za.

The Carling Black Label Score Predictor on a phone: When they score, you score. Win your share of R250,000 in vouchers and cash prizes, with a Play now button.
  1. 0'Full screen
  2. 15'L-shape
  3. 30'Bottom scroller
  4. 45'L-shape
  5. 60'Bottom scroller
Live Varsity Cup rugby on the venue TV: full screen, the L-shaped squeeze back at 15 and 45 minutes, and the bottom scroller at 30 and 60, each with the code to scan.
The Carling Black Label Score Predictor on a phone: 500 points and 150 tokens, the rugby posts under stadium lights, a Carling ball and a Kick the ball button. 18+.
On the phone: kick at poles and stand a chance to score.

Four moments an hour

  • Two L-shaped squeeze backs and two bottom scrollers, each 15 seconds long.
  • On the hour, and at 15, 30 and 45 minutes past, timed to peak moments in the game so the call to action is remembered.
  • One message: scan the code, register, get R25 off a Carling Black Label draught on Mondays, and win your share of R250,000.

Five ways in

Every surface in the venue carried the same QR code, so a student could join from wherever they were sitting. They could also go straight to the site.

  • The TVThe squeeze back during live sport.
  • Menu insert: Champions deserve champion beer, scan the QR code and enter to win your share of R250,000 in vouchers and cash prizes.
    Menu insertOn the table, with the code to scan.
  • Wobbler and sticker: Champions deserve champion beer, scan to win your share of R250,000.
    Wobblers and stickersAt the bar and on the fridges.
  • Promoter lanyard: scan the QR code, register to get R25 off a Carling Black Label draught, plus win your share of R250,000. Not for persons under the age of 18.
    The promoter's lanyardScan and register on the spot.

Posters and tent cards (the fifth way in) carried the code too, alongside the Monday special.

Mondays, in every university's colours

Eight posters, one per campus, sold the Monday special: a Carling Black Label 500 ml draught for R25 at participating bars, from 14:00 to 22:00.

  • Monday poster: Champions deserve champion beer, a kicker in navy and white, a Carling Black Label 500 ml draught for R25 on Mondays only.
  • Monday poster with a kicker in maroon: a Carling Black Label 500 ml draught for R25 on Mondays only.
  • Monday poster in a third university's colours: a Carling Black Label 500 ml draught for R25 on Mondays only.
  • Monday poster in a fourth university's colours: a Carling Black Label 500 ml draught for R25 on Mondays only.
  • Monday poster in a fifth university's colours: a Carling Black Label 500 ml draught for R25 on Mondays only.
  • Monday poster in a sixth university's colours: a Carling Black Label 500 ml draught for R25 on Mondays only.
  • Monday poster in a seventh university's colours: a Carling Black Label 500 ml draught for R25 on Mondays only.
  • Monday poster in an eighth university's colours: a Carling Black Label 500 ml draught for R25 on Mondays only.

Chapter 3 of 9

The student's journey, start to finish

From scanning the code at the bar to a case of beer and a cash prize: eleven steps, all in the phone's browser, with no app to download.

Eleven steps

  1. Scan the codeOn the TV, a menu insert, a poster, a sticker or a promoter's lanyard. The Score Predictor site opens: when they score, you score. Carling Black Label Score Predictor landing page: win your share of R250,000 in vouchers and cash prizes, with sign in, register and play now buttons.
  2. RegisterName, date of birth, email and cell number, or one tap with Google. Carling Black Label register form with title, first and last name, date of birth, gender, email, cell number and password fields.
  3. Choose and agreeOpt in to hear from SAB, accept the terms, then verify the email and cell number to unlock the game. The bottom of the register form: cell number, password, province, opt in to SAB communication, and a tick box to agree with the terms and conditions, then Register.
  4. Buy two draughts, spin the wheelBuy Carling Black Label draughts to share, show the promoter your phone, and spin to win a cap, beanie, T-shirt or vest on the spot. Spin the wheel screen: spin the wheel and stand a chance to win champion prizes, buy two Carling Black Label 500 ml draughts to share.
  5. Vote in the pollsQuick votes tied to match-day moments, like which team you support. Polls screen: tell us which Varsity Cup rugby team you support, with vote counts and bars for each answer.
  6. Predict the scoreCall the winner and the score before each of the 30 matches; predictions close at kick-off. The Score Predictor start screen: when they score, you score. Win your share of R250,000 in vouchers and cash prizes, with a Play now button.
  7. Check in at a venueCheck in at a participating bar, with the biggest reward on Mondays, or at the stadium on match day. Check-ins screen listing restaurant and bar check-ins on Mondays and from Tuesday to Sunday, with the points and tokens each earns.
  8. Answer the weekly survey, invite friendsEach survey and each friend who verifies adds points and tokens. Surveys screen listing weekly Carling Black Label surveys, each with a submit button and the points and tokens it earns.
  9. Spend tokens on the kickEach kick costs 50 tokens. Read the wind, swipe, and put it between the posts to win an R50 or R100 voucher off a case of Carling Black Label. The Kick the Polls game: a Carling Black Label ball on the tee in front of the posts in a floodlit stadium, with a Kick the ball button and the player's points and tokens.
  10. Score a voucher, redeem in storeA good kick pops up “Congratulations! You scored” an R50 or R100 voucher off a case. Generate it, then say “Mobile Voucher” at the liquor store till. Win screen over the kicking game: Champions deserve champion beer. Congratulations! You scored an R100 voucher, valid on purchase of any case of Carling Black Label beer, with a Generate my voucher button.
  11. Climb the leaderboardEvery action adds points. The three players with the most points when the competition closes on 5 May 2025 win R20,000, R10,000 and R5,000. Campaign dashboard showing the Kick the Polls leaderboard with points per participant, personal details blurred.
Carling Black Label Score Predictor landing page: win your share of R250,000 in vouchers and cash prizes, with sign in, register and play now buttons.
Step 1 of 11

Chapter 4 of 9

Kick the Polls, and what you could win

A real skill game, not a tap: players read a changing wind speed, then swipe to set the power and direction of the kick. 12,713 kicks were taken. You never lose points, only the 50 tokens a kick costs, and you can play as often as your tokens allow.

  • Kick the Polls start screen: the ball on the tee in front of the posts, with a Kick the ball button.
    1. Line it upVerify your email and cell to play.
  • A real game played on a phone: Play now for 50 tokens, the wind-speed arrow and swipe-up marker, a kicker in red striking the ball at the posts, then the message Ohh! That was so close, better luck next time.
    2. KickRead the wind, swipe up. A real play, filmed on a phone.
  • Win card: Champions deserve champion beer. Congratulations! You scored an R100 voucher, valid on purchase of any case of Carling Black Label beer, with a Generate my voucher button.
    3. Score a voucherR50 or R100 off a case.
  • Carling Black Label voucher email: an R100 discount voucher with a sample voucher number, the cases it is valid on, and the till steps at each liquor store.
    4. Redeem in storeSay “Mobile Voucher” at the till.

R250,000 in prizes

  1. Instant, in the bar A black Carling Black Label beanie. Spin to win

    Buy Carling Black Label draughts, show the promoter your logged-in phone, and spin the wheel for a cap, beanie, T-shirt or hooded vest.

  2. From the game A case of Carling Black Label bottles. R50 and R100

    Vouchers off a case of Carling Black Label: 3,044 won (900 at R100 and 2,144 at R50), redeemable at Shoprite LiquorShop, Checkers LiquorShop, Pick n Pay Liquor and Boxer Liquors.

    Choose your store once; it can't be changed.

  3. The leaderboard R20,000 · R10,000 · R5,000

    Cash for the three players with the most points when the competition closed on 5 May 2025, paid by EFT. Ties were settled by a random draw.

Chapter 5 of 9

Every mechanic, in detail

Six ways to earn points and tokens, each feeding the leaderboard and the data. Points were for ranking; tokens were for playing.

Predict the score5,635

Before each of the 30 FNB Varsity Cup matches, fans called the winner and the score. Prediction windows opened before each fixture and closed at kick-off, creating a natural sense of urgency and a weekly rhythm that brought people back for every round.

5,635 predictions, about 188 a match: 3,680 picked the winner, 1,950 a close score and 5 the exact score. The most-predicted match was UP-Tuks against NWU Eagles, with 788.

The Score Predictor start screen: win your share of R250,000, with a Play now button.
Check-ins1,577

Fans checked in at participating bars from 14:00 to 22:00, with the biggest reward on Mondays, the student night, and a weekly check-in at the stadium on match day. Check-ins opened an hour before and closed an hour after.

1,577 unique check-ins. Monday was by far the busiest day, and most came between 15:00 and 17:00. Cape Town led with 465, then Gauteng with 232 and Gqeberha with 121.

Check-ins screen listing restaurant and bar check-ins on Mondays and from Tuesday to Sunday.
Weekly surveys27,488

Ten surveys with 42 questions, one a week, each earning points and tokens: “Your honest feedback helps us create even more epic experiences.” 27,488 surveys were completed and 111,071 questions answered, peaking at 4,260 in week 4. The topics, week by week:

  1. Drinking occasions and consumption
  2. Where people buy, and from which retailer
  3. Social media and promotions
  4. Appetite for games, and the features people enjoyed most
  5. Brand heritage and merchandise
  6. Packaging and pack sizes
  7. Brand familiarity and what drives choice
  8. Game-day rituals
  9. After the game: music and food pairings
  10. Content creators and brand ambassadors
Polls5,614

Quick-vote polls tied to match-day moments, with the results shared back to fans. The team poll drew 5,614 votes, and Wits supporters made up 42.9% of them, more than the next three teams together.

Polls screen: tell us which Varsity Cup rugby team you support, with vote counts and bars for each answer.
Invite a friend3,571

Both the inviter and the friend earned points and tokens once the friend verified. 3,571 verified invites came from 1,059 people: most sent between one and five, and four super-sharers sent 442 between them. Growth came from peer recommendation, not paid media.

Invite your friends screen with view invites and send invites buttons.
Weekly emails18,297

Nine emails kept the season moving: last round's results, the next fixtures with kick-off times and venues, “set your predictions”, double points and tokens offers, the Monday R25 special, and how many vouchers were still up for grabs. Sends grew from 5,778 to 10,595 as the base grew, with 18,297 reads in total.

What the campaign learned

Survey completions by week

27,488 completed over 10 weeks

Survey completions by week (27,488 completed over 10 weeks)
WeekCompleted
Week 12,769
Week 23,406
Week 33,842
Week 44,260
Week 53,103
Week 62,433
Week 72,227
Week 82,338
Week 91,822
Week 101,288

Which team do you support?

Poll, 5,614 votes

Which team do you support? (Poll, 5,614 votes)
TeamVotes
Wits2,407
UCT Ikeys808
UP-Tuks666
NWU Eagles454
Maties355
UFS Shimlas197
CUT168

Wits drew 42.9% of the votes.

Most-predicted matches

Predictions per match, the top three of 30

Most-predicted matches (Predictions per match, the top three of 30)
MatchPredictions
UP-Tuks v NWU Eagles788
UFS Shimlas v CUT662
Wits v UJ475

Check-ins by city

The three biggest cities

Check-ins by city (The three biggest cities)
CityCheck-ins
Cape Town465
Gauteng232
Gqeberha121

Monday was the busiest check-in day, and most check-ins came between 15:00 and 17:00.

Chapter 6 of 9

Promoters on the ground, and the Promoter+ app

Promoters at 92 outlets ran 305 shifts and brought in 1,189 registrations. They wore the code on a lanyard, ran the spin the wheel, and clocked in and out on the Promoter+ app, which gave the brand a live view of every shift.

Front of the promoter lanyard: scan the QR code, register to get R25 off a Carling Black Label draught, plus win your share of R250,000.
The lanyard, front: scan and register.
Back of the promoter lanyard: re-registration instructions and how to redeem the customer coupon, with the verification steps.
The back: how to register and redeem.
The Promoter+ app on a phone: promoter management, with Continue shift and Start shift buttons for scheduled shifts.
Promoter+: start and end each shift.
Promoter dress: a model in a black dress beside a red Carling Black Label dress design.
Dressed in Carling black or red.

The app confirmed each promoter's arrival time and location by geo-location, checked dress code and promotional materials, tracked merchandise stock and captured check-out at the end of a shift. Partway through the season it began verifying people as they registered, which sharply increased verified sign-ups.

Its dashboard gave the brand live shift reports, attendance and verified registrations, with QA checks, customer and store profiling, stock counts, end-of-shift summaries, leaderboards, targets and scheduled against actual times.

One finding shaped the next season: promoter visits on Tuesdays from 19:00 were linked to higher registration rates.

Chapter 7 of 9

The results

11,444 sign-ups. 27,488 surveys. No online media spend.

Twelve weeks of steady, weekly engagement, grown through the venue screens, the promoters and friends inviting friends. Every voucher redeemed was a case of Carling Black Label sold.

Platform

  • 11,444

    Registrations

    With no online media spend

  • 9,973

    Unique logins

    13,886 logins in total

  • 3,571

    Verified invites

    From 1,059 people who invited friends

  • 1,107,320

    Points earned

    All users combined

Engagement

Actions across the campaign

By type, February to May 2025

Actions across the campaign (By type, February to May 2025)
ActionCount
Survey responses27,488
Emails read18,297
Kicks in the rugby game12,713
Score predictions5,635
Poll votes5,614
Unique check-ins1,577

10 surveys with 42 questions; 9 emails; predictions across 30 matches.

What fans predicted

5,635 predictions across 30 matches

What fans predicted (5,635 predictions across 30 matches)
PredictionPredictions
The match winner3,680
A close score1,950
The exact score5

Vouchers redeemed

Won in the Kick the Polls game

69.9%

2,129 of the 3,044 vouchers won were redeemed at liquor stores: 900 R100 and 2,144 R50 vouchers were won.

Promoters

  • 92

    Outlets with promoters

  • 305

    Promoter shifts

  • 1,189

    Registrations brought in by promoters

Registrations brought in by promoters

1,189 at 92 outlets

  • Verified 300
  • Unverified 889

Screens

  • 2,085,591

    Total potential views

    Over 12 weeks in 100 venues

  • 254,560

    Unique reach

  • 8.2

    Average frequency

The campaign site, 16 March to 5 May 2025

  • 31,678

    Users

  • 46,911

    Sessions

  • 4 min 25 s

    Average session

  • 172,070

    Page views

Most-viewed screens

Page views, 16 March to 5 May 2025

Most-viewed screens (Page views, 16 March to 5 May 2025)
ScreenViews
Dashboard54,090
Entry gate30,280
Kick the Polls game15,396
Log in11,324
Register9,254
Invite friends6,004

9,973 people logged in 13,886 times, and 3,571 verified invites show how much of the audience came from peer recommendation rather than paid media. The kicking game was the standout: 12,713 kicks, 3,044 vouchers won and 2,129 redeemed in liquor stores.

Reach: the screens created 2,085,591 potential views, an estimate of how many people could see the advertising in a venue. Unique reach, 254,560, is the number of people who had the chance to see it at least once; frequency, 8.2, is how many times each of them saw it on average. Audiences grew from 17:00 to 21:00 and peaked at 19:00, after lectures and work. Saturday was the busiest day, then Friday and Monday, the student night.

“The depth of engagement across the full 3 months was exactly what we needed. The predict-the-score and rugby game kept fans coming back for every match — and the voucher redemptions told us the rewards were landing where it mattered: in-store.”
— Carling Black Label Campaign Team

Chapter 8 of 9

Who took part

Three in four registrations came from the 18 to 34 target. Half were 25 to 34, a little over half of those who gave their sex were women, and Gauteng led the provinces.

  • 11,444

    Registered users

    With no online media spend

  • 73%

    Target consumer hit rate

    Registrations aged 18 to 34

  • 62.4%

    Verified their email

    6,427 people

  • 60.5%

    Verified their cell number

    6,262 people

Sex

Of those who gave their sex

  • Women 52.6% (5,426)
  • Men 47.2% (4,885)
  • Not shown 0.2%

Age

Of those who gave their age

Age (Of those who gave their age)
AgeRegistrations
18 to 242,402 (23%)
25 to 345,123 (50%)
35 to 442,074 (20%)
45 to 54553 (5%)
55 to 64150 (1.4%)
65 and over45 (0.4%)

Province

Of those who gave their province

Province (Of those who gave their province)
ProvinceRegistrations
Gauteng3,343 (32.3%)
Limpopo1,847 (17.9%)
Western Cape1,384 (13.4%)
KwaZulu-Natal1,181 (11.4%)
Mpumalanga1,126 (10.9%)
Eastern Cape608 (5.9%)
North West509 (4.9%)
Free State231 (2.2%)
Northern Cape118 (1.1%)

Chapter 9 of 9

What's next

The season closed with a review of what to stop, start and continue, for the students' platform and for the promoters.

Stop

  • Nothing on the consumer platform
  • Launching promoter tools partway through a campaign

Start

  • A budget for paid online media to boost visibility and sign-ups
  • Till-slip or receipt uploads as proof of purchase, to earn points and measure sales
  • A gamified refer-a-friend, and an always-on rewards programme instead of a short burst
  • Live scores, commentary and news, and promoters in the stadiums on match day
  • Briefing promoters before launch, with targets, incentives and photo uploads in the app
  • A digital prize system in place of physical spin wheels, linking every prize to a person

Continue

  • Weekly surveys for first-party data and product sentiment
  • Outlet check-ins to drive foot traffic, linked to in-store purchases
  • Score predictions, with live updates and bonuses
  • The Promoter+ app for a live, bird's-eye view of activity on the ground
  • Promoter visits on Tuesdays from 19:00

Always keep the customer winning.