GrandWest ticketing tender: one platform for tickets and deals.

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The brief

The idea

Never miss a beat. Share the party.

One digital platform on web, Android and iOS where guests buy combo deals, receive secure digital vouchers and redeem each item when they choose. Every voucher carries an encrypted QR code that is checked in real time. Vendors log in from any smartphone to scan it, and GrandWest gets reporting on sales, redemptions, outlet performance and guest behaviour.

• Sell bundles online, with live availability
• Stop duplicated and fraudulent vouchers
• Give every outlet a simple scanning tool
• Reconcile every redemption against its sale
• Report on sales, outlets and guest behaviour
• Add packages, outlets and features over time

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On every screen: the guest's, the vendor's and GrandWest's

Desktop, tablet, mobile or the native app for guests; any smartphone for vendors; an admin dashboard for GrandWest. Venue screens can point guests to the deals with a code to scan.

Three ways to use it

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The guest's journey, start to finish

From buying a combo on the sofa to the ice cream at the end of the day: seven steps, and every one is logged.

Seven steps

1. 1 Discover and buy a packaged dealGuests browse the packaged deals on the web or in the app and pay securely, with instant confirmation.
2. 2 Receive a voucher for each itemEach item in the combo becomes its own digital voucher with a unique QR code, grouped by outlet.
3. 3 Visit the outlets at your own paceGuests redeem each part of the package whenever they choose: the movie, the meal, the ice cream, the ice rink.
4. 4 Show the voucher's QR codeAt each outlet the guest opens the voucher in the app and shows its QR code.
5. 5 The vendor scans and validates itStaff scan the code with any smartphone, and the system checks for duplicates, expired vouchers and items already redeemed.
6. 6 The redemption is confirmed and loggedEach redemption is recorded in real time against the original purchase, and every vendor sees its own claims by day or date range.
7. 7 GrandWest sees it in real-time reportingAll redemptions feed live dashboards and monthly reports for GrandWest.

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Every part of the platform, in detail

Six building blocks, from the first sale to the last reconciliation, and the people who keep it running on event days.

01Combos and salesfrom R350

GrandWest can create any packaged deal, from a single-outlet offer to a multi-item combo such as a kids' fun pack of a movie ticket, a kids' meal and an ice cream. Guests can buy several combos in one go (three packs for three children) and the system issues the right number of vouchers for each item. Package contents, prices, availability and rules can change without downtime.

The mock-up shows a kids' movie combo from R350 and a kids' magic combo from R450.

02A voucher for every item15 s

Each item in a combo becomes its own voucher with a unique QR code, and there are two ways to set it up. A static code can be printed or shared, but anyone who gets hold of it can redeem the voucher, and it is open to screenshots and duplication. A rotating code refreshes every 15 seconds and cannot be printed, saved or forwarded; the guest needs their phone and an internet connection to show it.

03Redemption on any phone

Each outlet gets a vendor account. Staff scan the guest's code with any smartphone on Wi-Fi or mobile data, with no special hardware, and the system checks for duplicates, expired vouchers and items already redeemed before it approves the scan. Every vendor sees its own redemptions by day or date range, for quick reconciliation.

04Payments

Payments run through Adumo Online, a South African payment gateway with PCI-DSS and ISO certification. Card details are tokenised and processed in Adumo's environment, so no card data is stored on the platform. Guests can pay by card, EFT or scan-to-pay, with instant confirmation even at peak times.

05Reporting and messages

An admin-only dashboard, behind a secure login with role-based permissions, shows live graphs and metrics, exports to Excel in one click and generates reports for stakeholders. An API links the platform to GrandWest's MVG database. Guests hear from GrandWest by email, WhatsApp, push notifications, SMS and in-app messages: purchase confirmations, voucher reminders, new packages and event updates.

06People on the ground24/7

The team works as an extension of GrandWest, with a dedicated client service representative:

• Training for box office, admissions and support staff, with guides, videos and peak-pressure simulations
• Admissions flow and gate strategy planned around expected footfall and the venue layout
• Risk planning for peak arrival times and high-density scenarios
• On-site technical support and extra staff at key access points for big events
• 24/7 customer support during peak event windows and ticket sales
• Fraud monitoring, refunds, chargebacks and daily settlements with Adumo
• Onboarding, guided set-up of the first event and ongoing optimisation
• Post-event performance reviews

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Room to grow: events, seats and the door

As added value, the same platform could run event ticketing with reserved seats, a cashless wallet, access control at the gate and a loyalty layer across the complex.

As an option, the tender offered a Grand Quest loyalty layer on top: points, leaderboards, surveys, polls and custom games.

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What we proposed, and what it would show

This is a tender proposal, so there are no results yet. It promised GrandWest a better guest experience, smoother operations and a redemption system it can trust, with every sale and redemption visible.

• For guests

  • Buy a bundle in one go
  • Redeem each part at their own pace
  • No paper, no queues for a voucher

• For vendors

  • Scan with any phone
  • Every scan checked for fraud
  • Their own redemption reports

• For GrandWest

  • Sales and redemptions across every outlet
  • Outlet performance and guest behaviour
  • Data it owns, linked to MVG

One platform. Every outlet.